Home Page
Home Page
Introducing our 'Home Page,' the central navigation hub for our app. Three screenshots showcase the top, scrolled-down, and 'quiz' sections. Top buttons lead to scam-specific lessons, while a Progress bar tracks user progress. The quiz section links to various quizzes, and the 'Others' section houses review material, extra resources, a question section, and an 'About Us.' Tabs at the bottom include profile, plans, achievements, and settings for detailed exploration
Introducing our 'Home Page,' the central navigation hub for our app. Three screenshots showcase the top, scrolled-down, and 'quiz' sections. Top buttons lead to scam-specific lessons, while a Progress bar tracks user progress. The quiz section links to various quizzes, and the 'Others' section houses review material, extra resources, a question section, and an 'About Us.' Tabs at the bottom include profile, plans, achievements, and settings for detailed exploration
Lesson & Quiz Page
Lesson & Quiz Page
This section encompasses the Lessons and Quiz Page, serving as the Learning Screens. Each lesson starts with a page displaying the lesson name to ensure user clarity. Navigating to the next screen reveals slides on the chosen technology safety topic; for instance, email phishing scams are demonstrated in the provided example.
Moving to the second row, the quiz section follows a similar structure. The initial page displays the quiz name and a button to proceed, ensuring user confirmation. Quizzes feature multiple-choice questions, with incorrect answers turning red momentarily, followed by the correct answer being highlighted in green. Users progress through questions until reaching the end screen, where a return button allows them to navigate back to the home screen.
This section encompasses the Lessons and Quiz Page, serving as the Learning Screens. Each lesson starts with a page displaying the lesson name to ensure user clarity. Navigating to the next screen reveals slides on the chosen technology safety topic; for instance, email phishing scams are demonstrated in the provided example.
Moving to the second row, the quiz section follows a similar structure. The initial page displays the quiz name and a button to proceed, ensuring user confirmation. Quizzes feature multiple-choice questions, with incorrect answers turning red momentarily, followed by the correct answer being highlighted in green. Users progress through questions until reaching the end screen, where a return button allows them to navigate back to the home screen.
Call Page
This page serves as a platform for users with inquiries beyond the app's capabilities. The initial screen prompts users to initiate a chat, confirming their selection. A provided helpline number is available at the top, or they can opt to navigate to an appropriate chat room through a designated button at the bottom. The familiar bottom-tab from the home screen is retained for seamless access to other screens or a return to the home screen.
This page serves as a platform for users with inquiries beyond the app's capabilities. The initial screen prompts users to initiate a chat, confirming their selection. A provided helpline number is available at the top, or they can opt to navigate to an appropriate chat room through a designated button at the bottom. The familiar bottom-tab from the home screen is retained for seamless access to other screens or a return to the home screen.
User Profile & Setting Page
User Profile & Setting Page
While accessible through the lower bar on the home screen, these two distinct screens both revolve around user settings. On the user settings page (left screen), users can customize various data points. Meanwhile, the settings screen provides broader app functionalities like contrast, font size, language, and notification settings. The 'dark mode' tab allows users to adjust overall brightness. Additionally, privacy settings and terms of use are incorporated on the settings page to uphold transparency between developers and users.
While accessible through the lower bar on the home screen, these two distinct screens both revolve around user settings. On the user settings page (left screen), users can customize various data points. Meanwhile, the settings screen provides broader app functionalities like contrast, font size, language, and notification settings. The 'dark mode' tab allows users to adjust overall brightness. Additionally, privacy settings and terms of use are incorporated on the settings page to uphold transparency between developers and users.
. Final Design
. Final Design
. Final Design
USER CENTERED DESIGN
USER CENTERED DESIGN
iElders.
FraudGuard: Secure Transactions App
iElders.
FraudGuard: Secure Transactions App
iElders.
FraudGuard: Secure Transactions App
iElders.
FraudGuard: Secure Transactions App
Highlights.
In the contemporary landscape, characterized by technological advancements and a proliferation of scams, the pursuit of financial security has assumed greater complexity. Individuals, grappling with the challenges of economic stability, often explore various avenues to augment their income, unwittingly exposing themselves to fraudulent schemes. This vulnerability is particularly pronounced among the elderly, who may find navigating the intricacies of the modern world daunting, making them susceptible to deceptive practices.
In response to this pressing issue, I assumed a proactive role in conceiving and developing the product "iElders." My contributions to the project included conducting comprehensive semi-structured interviews, designing sophisticated low-fidelity interfaces, and rigorously testing user flows.
The culmination of these efforts resulted in the recognition of the project as the "Best Interface Design in Visual" among a cohort of 35 students, underscoring the efficacy and excellence of the undertaken initiatives.
Highlights.
In the contemporary landscape, characterized by technological advancements and a proliferation of scams, the pursuit of financial security has assumed greater complexity. Individuals, grappling with the challenges of economic stability, often explore various avenues to augment their income, unwittingly exposing themselves to fraudulent schemes. This vulnerability is particularly pronounced among the elderly, who may find navigating the intricacies of the modern world daunting, making them susceptible to deceptive practices.
In response to this pressing issue, I assumed a proactive role in conceiving and developing the product "iElders." My contributions to the project included conducting comprehensive semi-structured interviews, designing sophisticated low-fidelity interfaces, and rigorously testing user flows.
The culmination of these efforts resulted in the recognition of the project as the "Best Interface Design in Visual" among a cohort of 35 students, underscoring the efficacy and excellence of the undertaken initiatives.
Highlights.
In the contemporary landscape, characterized by technological advancements and a proliferation of scams, the pursuit of financial security has assumed greater complexity. Individuals, grappling with the challenges of economic stability, often explore various avenues to augment their income, unwittingly exposing themselves to fraudulent schemes. This vulnerability is particularly pronounced among the elderly, who may find navigating the intricacies of the modern world daunting, making them susceptible to deceptive practices.
In response to this pressing issue, I assumed a proactive role in conceiving and developing the product "iElders." My contributions to the project included conducting comprehensive semi-structured interviews, designing sophisticated low-fidelity interfaces, and rigorously testing user flows.
The culmination of these efforts resulted in the recognition of the project as the "Best Interface Design in Visual" among a cohort of 35 students, underscoring the efficacy and excellence of the undertaken initiatives.
Highlights.
In the contemporary landscape, characterized by technological advancements and a proliferation of scams, the pursuit of financial security has assumed greater complexity. Individuals, grappling with the challenges of economic stability, often explore various avenues to augment their income, unwittingly exposing themselves to fraudulent schemes. This vulnerability is particularly pronounced among the elderly, who may find navigating the intricacies of the modern world daunting, making them susceptible to deceptive practices.
In response to this pressing issue, I assumed a proactive role in conceiving and developing the product "iElders." My contributions to the project included conducting comprehensive semi-structured interviews, designing sophisticated low-fidelity interfaces, and rigorously testing user flows.
The culmination of these efforts resulted in the recognition of the project as the "Best Interface Design in Visual" among a cohort of 35 students, underscoring the efficacy and excellence of the undertaken initiatives.
Time: September 2023 to December 2023
Role: UI/UX Designer
Involvement: Mobile Interface Design, Usability Testing, Micro-interaction
Mentor: Sharon Rebeca
Time: September 2023 to December 2023
Role: UI/UX Designer
Involvement: Mobile Interface Design, Usability Testing, Micro-interaction
Mentor: Sharon Rebeca
. Overview
. Overview
. Overview
Context
Context
Context
In the current landscape, a significant number of individuals engage in fraudulent activities, particularly targeting the elderly who may lack awareness about scams. These vulnerable individuals often unwittingly invest or transfer money to unfamiliar websites or phone calls. Our application is designed to address this issue by providing comprehensive education on various types of scams. It serves as a valuable resource for imparting knowledge to elders who may not be as adept in navigating the intricacies of online security, bridging the generational gap and equipping them with the necessary awareness to safeguard their finances.
In the current landscape, a significant number of individuals engage in fraudulent activities, particularly targeting the elderly who may lack awareness about scams. These vulnerable individuals often unwittingly invest or transfer money to unfamiliar websites or phone calls. Our application is designed to address this issue by providing comprehensive education on various types of scams. It serves as a valuable resource for imparting knowledge to elders who may not be as adept in navigating the intricacies of online security, bridging the generational gap and equipping them with the necessary awareness to safeguard their finances.
In the current landscape, a significant number of individuals engage in fraudulent activities, particularly targeting the elderly who may lack awareness about scams. These vulnerable individuals often unwittingly invest or transfer money to unfamiliar websites or phone calls. Our application is designed to address this issue by providing comprehensive education on various types of scams. It serves as a valuable resource for imparting knowledge to elders who may not be as adept in navigating the intricacies of online security, bridging the generational gap and equipping them with the necessary awareness to safeguard their finances.
Our Solution
Our Solution
Our Solution
This application is tailored to empower elders with a nuanced understanding of scams. Through an interactive quiz, users self-assess their comprehension levels, tracking their educational progress. The feature serves as a dynamic tool for staying informed, fostering proactive online safety. Designed for a comprehensive educational experience, the app equips elders with knowledge and confidence in navigating the digital landscape securely.
This application is tailored to empower elders with a nuanced understanding of scams. Through an interactive quiz, users self-assess their comprehension levels, tracking their educational progress. The feature serves as a dynamic tool for staying informed, fostering proactive online safety. Designed for a comprehensive educational experience, the app equips elders with knowledge and confidence in navigating the digital landscape securely.
This application is tailored to empower elders with a nuanced understanding of scams. Through an interactive quiz, users self-assess their comprehension levels, tracking their educational progress. The feature serves as a dynamic tool for staying informed, fostering proactive online safety. Designed for a comprehensive educational experience, the app equips elders with knowledge and confidence in navigating the digital landscape securely.
. Discovery
. Discovery
. Discovery
Kick-off
Kick-off
Kick-off
Our application is specifically designed for a target demographic aged 60 and above, characterized by a limited engagement with contemporary technology. Our emphasis is on delivering a user-friendly experience tailored to individuals less acquainted with the technological advancements prevalent in the current generation.
Our application is specifically designed for a target demographic aged 60 and above, characterized by a limited engagement with contemporary technology. Our emphasis is on delivering a user-friendly experience tailored to individuals less acquainted with the technological advancements prevalent in the current generation.
Our application is specifically designed for a target demographic aged 60 and above, characterized by a limited engagement with contemporary technology. Our emphasis is on delivering a user-friendly experience tailored to individuals less acquainted with the technological advancements prevalent in the current generation.
Elders
Elders
Family
Family
. Research
. Research
. Research
At the crux of our investigation: What measures can be implemented to fortify the safeguarding of elderly individuals, shielding them from potential scams?
At the crux of our investigation: What measures can be implemented to fortify the safeguarding of elderly individuals, shielding them from potential scams?
At the crux of our investigation: What measures can be implemented to fortify the safeguarding of elderly individuals, shielding them from potential scams?
Upon completion of rigorous semi-structured interviews involving 55 participants, a salient challenge has come to light. Elderly individuals encounter difficulties in distinguishing between fraudulent schemes and authentic opportunities, leading to impulsive financial decisions without due consideration for the future. This predicament manifests in instances where funds are invested or disbursed to deceptive ventures, including those promoted through news media and various other channels.
Upon completion of rigorous semi-structured interviews involving 55 participants, a salient challenge has come to light. Elderly individuals encounter difficulties in distinguishing between fraudulent schemes and authentic opportunities, leading to impulsive financial decisions without due consideration for the future. This predicament manifests in instances where funds are invested or disbursed to deceptive ventures, including those promoted through news media and various other channels.
Upon completion of rigorous semi-structured interviews involving 55 participants, a salient challenge has come to light. Elderly individuals encounter difficulties in distinguishing between fraudulent schemes and authentic opportunities, leading to impulsive financial decisions without due consideration for the future. This predicament manifests in instances where funds are invested or disbursed to deceptive ventures, including those promoted through news media and various other channels.
Even with my background in cybersecurity, I've seen how sophisticated scams can be. For elders, it's crucial to have an app that imparts knowledge about the evolving landscape of scams. An app that not only educates but also serves as a constant reminder would significantly contribute to their online safety.
Even with my background in cybersecurity, I've seen how sophisticated scams can be. For elders, it's crucial to have an app that imparts knowledge about the evolving landscape of scams. An app that not only educates but also serves as a constant reminder would significantly contribute to their online safety.
John Mcrobrets
John Mcrobrets
AT&T & BOFA Cyber Security Employee
AT&T & BOFA Cyber Security Employee
I always thought I was careful online, but falling for that email scam made me realize how vulnerable we can be. An app that educates us on different scams and reminds us to stay cautious would be invaluable. I wish I had that guidance before.
I always thought I was careful online, but falling for that email scam made me realize how vulnerable we can be. An app that educates us on different scams and reminds us to stay cautious would be invaluable. I wish I had that guidance before.
Lakshmi
Lakshmi
Unemployed
Unemployed
Getting that call from someone pretending to be family and falling for their tricks was embarrassing. We need an app that teaches us about these scams and reminds us to verify information. It's time we have a tool that helps protect us.
Getting that call from someone pretending to be family and falling for their tricks was embarrassing. We need an app that teaches us about these scams and reminds us to verify information. It's time we have a tool that helps protect us.
Chi Pizhen
Chi Pizhen
Unemployed
Unemployed
DATA ANALYSIS
Outlined below are frequently encountered categories of scams. To what extent are you acquainted with any of these?
Outlined below are frequently encountered categories of scams. To what extent are you acquainted with any of these?
Phone Scams
Phone Scams
100 %
Email/online Scams
Email/online Scams
100 %
92.7 %
92.7 %
Telemarketing Scams
Telemarketing Scams
81.1 %
81.1 %
100 %
Investment Scams
Investment Scams
54.5 %
54.5 %
100 %
Door-to-door Scams
Door-to-door Scams
58.2 %
58.2 %
100 %
Healthcare Scams
Healthcare Scams
43.6 %
100 %
Charity Scams
Charity Scams
43.6 %
100 %
Tax Scams
Tax Scams
36.4 %
100 %
What specific concerns weigh most heavily on your mind regarding scams that specifically target senior citizens?
What specific concerns weigh most heavily on your mind regarding scams that specifically target senior citizens?
Financial Loss
Financial Loss
100 %
96.4 %
Emotional Well-Being
Emotional Well-Being
100 %
67.3 %
Physical Safety
Physical Safety
27.3 %
100 %
Identity Theft
Identity Theft
47.3 %
100 %
Isolation
Isolation
20 %
100 %
Other
Other
3.6 %
100 %
COMPETITOR ANALYSIS
Senior Medicare Patrol
Senior Medicare Patrol
The Senior Medicare Patrol functions as a readily available resource to assist elders in addressing scams with a single phone call. However, the current website lacks comprehensive educational materials to empower seniors in understanding a diverse array of scam scenarios.
The Senior Medicare Patrol functions as a readily available resource to assist elders in addressing scams with a single phone call. However, the current website lacks comprehensive educational materials to empower seniors in understanding a diverse array of scam scenarios.
National Elder Fraud Hotline
National Elder Fraud Hotline
The National Elder Fraud Hotline serves as a readily accessible resource, providing assistance to elders in addressing scams through a single phone call. However, the current website falls short in offering comprehensive educational materials that would empower seniors to navigate and understand a diverse array of scam scenarios.
The National Elder Fraud Hotline serves as a readily accessible resource, providing assistance to elders in addressing scams through a single phone call. However, the current website falls short in offering comprehensive educational materials that would empower seniors to navigate and understand a diverse array of scam scenarios.
In summary, our comprehensive user analysis and thorough research have brought to light the vulnerability of elders to a myriad of scams, particularly among those less accustomed to modern technology. This discernment has prompted a strategic decision to address this challenge by embarking on the development of a dedicated application. The primary objective of this application is to provide elders with a comprehensive learning platform, imparting knowledge about various scams prevalent in today's digital landscape. Additionally, the app aims to serve as a timely reminder, fostering heightened awareness and empowering elders to navigate the complexities of modern scams with greater resilience and confidence.
In summary, our comprehensive user analysis and thorough research have brought to light the vulnerability of elders to a myriad of scams, particularly among those less accustomed to modern technology. This discernment has prompted a strategic decision to address this challenge by embarking on the development of a dedicated application. The primary objective of this application is to provide elders with a comprehensive learning platform, imparting knowledge about various scams prevalent in today's digital landscape. Additionally, the app aims to serve as a timely reminder, fostering heightened awareness and empowering elders to navigate the complexities of modern scams with greater resilience and confidence.
In summary, our comprehensive user analysis and thorough research have brought to light the vulnerability of elders to a myriad of scams, particularly among those less accustomed to modern technology. This discernment has prompted a strategic decision to address this challenge by embarking on the development of a dedicated application. The primary objective of this application is to provide elders with a comprehensive learning platform, imparting knowledge about various scams prevalent in today's digital landscape. Additionally, the app aims to serve as a timely reminder, fostering heightened awareness and empowering elders to navigate the complexities of modern scams with greater resilience and confidence.
How can we
optimize the functionality and design of this application to enhance its effectiveness in educating elders about various scams?
How can we
optimize the functionality and design of this application to enhance its effectiveness in educating elders about various scams?
How can we
optimize the functionality and design of this application to enhance its effectiveness in educating elders about various scams?
. Ideation
. Ideation
. Ideation
We aim for a simple, minimalistic, and practical design.
We aim for a simple, minimalistic, and practical design.
We aim for a simple, minimalistic, and practical design.
In response to discerned customer needs and preferences, we have initiated the development of an application tailored for elders. Guided by principles of simplicity, minimalism, and practicality, the design is intended to facilitate a comprehensive understanding of scams. The app integrates features for reminders, search capabilities, and direct communication, ensuring a holistic and user-centric approach to safeguarding against scams.
In response to discerned customer needs and preferences, we have initiated the development of an application tailored for elders. Guided by principles of simplicity, minimalism, and practicality, the design is intended to facilitate a comprehensive understanding of scams. The app integrates features for reminders, search capabilities, and direct communication, ensuring a holistic and user-centric approach to safeguarding against scams.
In response to discerned customer needs and preferences, we have initiated the development of an application tailored for elders. Guided by principles of simplicity, minimalism, and practicality, the design is intended to facilitate a comprehensive understanding of scams. The app integrates features for reminders, search capabilities, and direct communication, ensuring a holistic and user-centric approach to safeguarding against scams.
USER JOURNEY
User Flow
The app's
system flow is in progress
Log In Page
Home Page
List View
List View
Resources
Resources
Help Center
Help Center
App Details
App Details
Plans
Plans
Progress
Progress
Achivement
Achivement
Profile
Profile
Setting
Setting
Lessons
Lessons
Quiz
Quiz
. Testing & Iteration
. Testing & Iteration
In the creation of this prototype, paramount considerations were given to practicality and simplicity. Commencing with an initial phase of low-fidelity prototyping and informed by insightful user feedback, subsequent endeavors were meticulously dedicated to iterative refinement, with a distinct focus on optimizing and elevating the overarching user experience.
In the creation of this prototype, paramount considerations were given to practicality and simplicity. Commencing with an initial phase of low-fidelity prototyping and informed by insightful user feedback, subsequent endeavors were meticulously dedicated to iterative refinement, with a distinct focus on optimizing and elevating the overarching user experience.
TESTING 1
This page is dedicated to assisting elders through our helpline calls, chatbot interactions, or email support. It serves as a dedicated space where elders can seek guidance when faced with unfamiliar situations or encounter challenges they have not previously experienced.
TESTING 2
On this page, my aim is to provide elders with an enjoyable and educational experience, presenting information about various scams in an engaging and minimalistic style. The goal is to create an environment where elders can genuinely enjoy the learning process.
VISUAL SYSTEM
VISUAL SYSTEM
In this team, I was responsible for organizing the design guidelines for the rest of the team members.
Main Color
F9F8F8
Icon Button
33793A
Icon Button
8E1900
Icon Button
Text Color
FFFFFF
White
000000
Black
Typography
Typography
Bitter Bold
Bitter Bold
Bitter SemiBold
Bitter SemiBold
Bitter Medium
Bitter Medium
Bitter Regular
Bitter Regular
. Reflection
. Reflection
. Reflection
The most rewarding aspect of this project lies in the strategic development of design solutions aimed at enhancing awareness and understanding of scams among the elderly. I take pride in addressing the unique challenges faced by this demographic, contributing to a comprehensive learning experience through the app.
Additionally, this project represents my inaugural personal design experience, affording me the opportunity to engage in meaningful communication with our client and discern their specific product requirements. It also signifies my first venture into designing user interfaces within the domain of scam technology, presenting a valuable learning experience through effective client communication, fostering empathy for the elderly and their families, and assimilating the intricacies of design and usage conventions associated with scam technology.
The most rewarding aspect of this project lies in the strategic development of design solutions aimed at enhancing awareness and understanding of scams among the elderly. I take pride in addressing the unique challenges faced by this demographic, contributing to a comprehensive learning experience through the app.
Additionally, this project represents my inaugural personal design experience, affording me the opportunity to engage in meaningful communication with our client and discern their specific product requirements. It also signifies my first venture into designing user interfaces within the domain of scam technology, presenting a valuable learning experience through effective client communication, fostering empathy for the elderly and their families, and assimilating the intricacies of design and usage conventions associated with scam technology.
The most rewarding aspect of this project lies in the strategic development of design solutions aimed at enhancing awareness and understanding of scams among the elderly. I take pride in addressing the unique challenges faced by this demographic, contributing to a comprehensive learning experience through the app.
Additionally, this project represents my inaugural personal design experience, affording me the opportunity to engage in meaningful communication with our client and discern their specific product requirements. It also signifies my first venture into designing user interfaces within the domain of scam technology, presenting a valuable learning experience through effective client communication, fostering empathy for the elderly and their families, and assimilating the intricacies of design and usage conventions associated with scam technology.
@2024 By Cindy Susanto - Accessible Design is a Good Design
@2024 By Cindy Susanto - Accessible Design is a Good Design