. Final Design
. Final Design
. Final Design
Contact Page
Contact Page
Contact Page
Introducing our 'Contact Page,' the central hub for patient or individual information to facilitate calling 911. It includes sections for entering essential details and medical history, ensuring efficient emergency response. The page features clear sections for personal information, medical history, and emergency contacts, streamlining communication and providing crucial details for responders.
Introducing our 'Contact Page,' the central hub for patient or individual information to facilitate calling 911. It includes sections for entering essential details and medical history, ensuring efficient emergency response. The page features clear sections for personal information, medical history, and emergency contacts, streamlining communication and providing crucial details for responders.
Introducing our 'Contact Page,' the central hub for patient or individual information to facilitate calling 911. It includes sections for entering essential details and medical history, ensuring efficient emergency response. The page features clear sections for personal information, medical history, and emergency contacts, streamlining communication and providing crucial details for responders.
Dispute Page
Dispute Page
Dispute Page
Introducing our 'Dispute Page,' a central hub designed to search for the nearest route and available transportation options to the person's destination. It includes sections for entering location details and preferences, ensuring efficient resolution of disputes. The page features clear sections for location information, transportation preferences, and contact details, streamlining communication and providing essential information for timely resolution.
Introducing our 'Dispute Page,' a central hub designed to search for the nearest route and available transportation options to the person's destination. It includes sections for entering location details and preferences, ensuring efficient resolution of disputes. The page features clear sections for location information, transportation preferences, and contact details, streamlining communication and providing essential information for timely resolution.
Introducing our 'Dispute Page,' a central hub designed to search for the nearest route and available transportation options to the person's destination. It includes sections for entering location details and preferences, ensuring efficient resolution of disputes. The page features clear sections for location information, transportation preferences, and contact details, streamlining communication and providing essential information for timely resolution.
Call Page
Call Page
Call Page
Introducing our 'Contact Page,' the central hub for patient or individual information to facilitate calling 911. It includes sections for entering essential details and medical history, ensuring efficient emergency response. The page features clear sections for personal information, medical history, and emergency contacts, streamlining communication and providing crucial details for responders.
Introducing our 'Contact Page,' the central hub for patient or individual information to facilitate calling 911. It includes sections for entering essential details and medical history, ensuring efficient emergency response. The page features clear sections for personal information, medical history, and emergency contacts, streamlining communication and providing crucial details for responders.
Introducing our 'Contact Page,' the central hub for patient or individual information to facilitate calling 911. It includes sections for entering essential details and medical history, ensuring efficient emergency response. The page features clear sections for personal information, medical history, and emergency contacts, streamlining communication and providing crucial details for responders.
Report Page
Report Page
Report Page
Introducing our 'Report Page,' the central hub for documenting patient needs and compiling data post-incident. This page is designed to facilitate thorough reporting after addressing the patient's needs. It includes sections for entering detailed incident information, medical interventions, and outcomes, ensuring comprehensive data collection. The page features clear sections for patient details, treatment provided, and any follow-up actions required, streamlining the reporting process and providing valuable insights for future reference.
Introducing our 'Report Page,' the central hub for documenting patient needs and compiling data post-incident. This page is designed to facilitate thorough reporting after addressing the patient's needs. It includes sections for entering detailed incident information, medical interventions, and outcomes, ensuring comprehensive data collection. The page features clear sections for patient details, treatment provided, and any follow-up actions required, streamlining the reporting process and providing valuable insights for future reference.
Introducing our 'Report Page,' the central hub for documenting patient needs and compiling data post-incident. This page is designed to facilitate thorough reporting after addressing the patient's needs. It includes sections for entering detailed incident information, medical interventions, and outcomes, ensuring comprehensive data collection. The page features clear sections for patient details, treatment provided, and any follow-up actions required, streamlining the reporting process and providing valuable insights for future reference.
VISUAL SYSTEM
VISUAL SYSTEM
In this team, I was responsible for organizing the design guidelines for the rest of the team members.
In this team, I was responsible for organizing the design guidelines for the rest of the team members.
Main Color
Main Color
810202
810202
Icon Button
Icon Button
33C481
33C481
Icon Button
Icon Button
D92525
D92525
Icon Button
Icon Button
Typography
Typography
Inter SemiBold
Inter SemiBold
Inter Regular
Inter Regular
. Reflection
. Reflection
The most rewarding aspect of this project lies in the thoughtful development of design solutions aimed at simplifying the workflow for firefighters and 911 dispatchers. The project focused on understanding the unique challenges faced by these professionals, such as how 911 dispatchers coordinate emergency response and the operational requirements of launching and managing fire response vehicles. This insight guided the approach to ensure the website meets their needs effectively.
In designing this website, priority was given to ease of use and efficiency. Careful attention was paid to selecting colors and streamlining the interface to minimize cognitive load, facilitating intuitive operation for dispatchers and firefighters. This project has been a valuable learning experience in designing user interfaces for emergency services, enhancing empathy for these critical roles and deepening the understanding of the design principles that facilitate swift and accurate emergency response.
The most rewarding aspect of this project lies in the thoughtful development of design solutions aimed at simplifying the workflow for firefighters and 911 dispatchers. The project focused on understanding the unique challenges faced by these professionals, such as how 911 dispatchers coordinate emergency response and the operational requirements of launching and managing fire response vehicles. This insight guided the approach to ensure the website meets their needs effectively.
In designing this website, priority was given to ease of use and efficiency. Careful attention was paid to selecting colors and streamlining the interface to minimize cognitive load, facilitating intuitive operation for dispatchers and firefighters. This project has been a valuable learning experience in designing user interfaces for emergency services, enhancing empathy for these critical roles and deepening the understanding of the design principles that facilitate swift and accurate emergency response.
The most rewarding aspect of this project lies in the thoughtful development of design solutions aimed at simplifying the workflow for firefighters and 911 dispatchers. The project focused on understanding the unique challenges faced by these professionals, such as how 911 dispatchers coordinate emergency response and the operational requirements of launching and managing fire response vehicles. This insight guided the approach to ensure the website meets their needs effectively.
In designing this website, priority was given to ease of use and efficiency. Careful attention was paid to selecting colors and streamlining the interface to minimize cognitive load, facilitating intuitive operation for dispatchers and firefighters. This project has been a valuable learning experience in designing user interfaces for emergency services, enhancing empathy for these critical roles and deepening the understanding of the design principles that facilitate swift and accurate emergency response.
@2024 By Cindy Susanto - Accessible Design is a Good Design
@2024 By Cindy Susanto - Accessible Design is a Good Design
DESIGN HACKATHON
DAMKAR.
Seattle Fire Department CAD System Design
DAMKAR.
Seattle Fire Department CAD System Design
DAMKAR.
Seattle Fire Department CAD System Design
Highlights.
In today's technologically advanced and complex public safety landscape, the need for efficient emergency response systems has become increasingly critical. Understanding the pivotal role of effective communication in 911 dispatch operations, I undertook the development of a specialized website aimed at enhancing the dispatch process and improving coordination with firefighters.
Due to the time constraints of the project, my approach relied heavily on rigorous secondary research to gather comprehensive insights into the existing challenges and best practices within emergency response systems. This research served as the foundation for designing sophisticated low-fidelity interfaces that catered to the specific needs of dispatch operators and firefighting personnel. My design efforts focused on creating intuitive user flows that facilitate rapid and accurate dispatching, ensuring that essential information is conveyed promptly to responders.
The result was a robust, user-friendly platform that significantly improved the efficiency of dispatch operations and streamlined the communication of critical information to firefighters. This project underscores the importance of innovative design in public safety infrastructure, demonstrating the potential for thoughtful technological solutions to enhance emergency response capabilities.
Highlights.
In today's technologically advanced and complex public safety landscape, the need for efficient emergency response systems has become increasingly critical. Understanding the pivotal role of effective communication in 911 dispatch operations, I undertook the development of a specialized website aimed at enhancing the dispatch process and improving coordination with firefighters.
Due to the time constraints of the project, my approach relied heavily on rigorous secondary research to gather comprehensive insights into the existing challenges and best practices within emergency response systems. This research served as the foundation for designing sophisticated low-fidelity interfaces that catered to the specific needs of dispatch operators and firefighting personnel. My design efforts focused on creating intuitive user flows that facilitate rapid and accurate dispatching, ensuring that essential information is conveyed promptly to responders.
The result was a robust, user-friendly platform that significantly improved the efficiency of dispatch operations and streamlined the communication of critical information to firefighters. This project underscores the importance of innovative design in public safety infrastructure, demonstrating the potential for thoughtful technological solutions to enhance emergency response capabilities.
Highlights.
In today's technologically advanced and complex public safety landscape, the need for efficient emergency response systems has become increasingly critical. Understanding the pivotal role of effective communication in 911 dispatch operations, I undertook the development of a specialized website aimed at enhancing the dispatch process and improving coordination with firefighters.
Due to the time constraints of the project, my approach relied heavily on rigorous secondary research to gather comprehensive insights into the existing challenges and best practices within emergency response systems. This research served as the foundation for designing sophisticated low-fidelity interfaces that catered to the specific needs of dispatch operators and firefighting personnel. My design efforts focused on creating intuitive user flows that facilitate rapid and accurate dispatching, ensuring that essential information is conveyed promptly to responders.
The result was a robust, user-friendly platform that significantly improved the efficiency of dispatch operations and streamlined the communication of critical information to firefighters. This project underscores the importance of innovative design in public safety infrastructure, demonstrating the potential for thoughtful technological solutions to enhance emergency response capabilities.
Time: May 4 - 5 (36-h virtual hackathon)
Role: Secondary Research, UX Designer
Involvement: Website Interface Design, Micro-interaction
Team: Kevin Wijaya, Enrico Pratama, Enrico Joe, Ruben, and Me
DESIGN HACKATHON
DAMKAR.
Seattle Fire Department CAD System Design
Highlights.
In today's technologically advanced and complex public safety landscape, the need for efficient emergency response systems has become increasingly critical. Understanding the pivotal role of effective communication in 911 dispatch operations, I undertook the development of a specialized website aimed at enhancing the dispatch process and improving coordination with firefighters.
Due to the time constraints of the project, my approach relied heavily on rigorous secondary research to gather comprehensive insights into the existing challenges and best practices within emergency response systems. This research served as the foundation for designing sophisticated low-fidelity interfaces that catered to the specific needs of dispatch operators and firefighting personnel. My design efforts focused on creating intuitive user flows that facilitate rapid and accurate dispatching, ensuring that essential information is conveyed promptly to responders.
The result was a robust, user-friendly platform that significantly improved the efficiency of dispatch operations and streamlined the communication of critical information to firefighters. This project underscores the importance of innovative design in public safety infrastructure, demonstrating the potential for thoughtful technological solutions to enhance emergency response capabilities.
Time: May 4 - 5 (36-h virtual hackathon)
Role: Secondary Research, UX Designer
Involvement: Website Interface Design, Micro-interaction
Team: Kevin Wijaya, Enrico Pratama, Enrico Joe, Ruben, and Me
Time: May 4 - 5 (36-h virtual hackathon)
Role: Secondary Research, UX Designer
Involvement: Website Interface Design, Micro-interaction
Team: Kevin Wijaya, Enrico Pratama, Enrico Joe, Ruben, and Me
Time: May 4 - 5 (36-h virtual hackathon)
Role: Secondary Research, UX Designer
Involvement: Website Interface Design, Micro-interaction
Team: Kevin Wijaya, Enrico Pratama, Enrico Joe, Ruben, and Me
. Overview
. Overview
. Overview
Context
Context
Context
In the current landscape, 911 dispatchers face significant challenges, particularly when they are inundated with a high volume of emergency calls simultaneously. This can lead to delays in response times and difficulties in efficiently managing the flow of information. Our website is designed to address these concerns by streamlining the process for receiving and handling emergency calls. It serves as a vital tool to enhance the efficiency of dispatch operations, providing dispatchers with the necessary support to manage multiple calls effectively and ensure timely, accurate communication with emergency responders. This initiative aims to improve public safety by optimizing the dispatch process and reducing the burden on these critical front-line workers.
In the current landscape, 911 dispatchers face significant challenges, particularly when they are inundated with a high volume of emergency calls simultaneously. This can lead to delays in response times and difficulties in efficiently managing the flow of information. Our website is designed to address these concerns by streamlining the process for receiving and handling emergency calls. It serves as a vital tool to enhance the efficiency of dispatch operations, providing dispatchers with the necessary support to manage multiple calls effectively and ensure timely, accurate communication with emergency responders. This initiative aims to improve public safety by optimizing the dispatch process and reducing the burden on these critical front-line workers.
In the current landscape, 911 dispatchers face significant challenges, particularly when they are inundated with a high volume of emergency calls simultaneously. This can lead to delays in response times and difficulties in efficiently managing the flow of information. Our website is designed to address these concerns by streamlining the process for receiving and handling emergency calls. It serves as a vital tool to enhance the efficiency of dispatch operations, providing dispatchers with the necessary support to manage multiple calls effectively and ensure timely, accurate communication with emergency responders. This initiative aims to improve public safety by optimizing the dispatch process and reducing the burden on these critical front-line workers.
Our Solution
Our Solution
Our Solution
This website is designed to provide a user-friendly experience that makes it easy for 911 dispatchers to navigate and manage emergency calls efficiently. With a clear and intuitive interface, the platform allows dispatchers to easily prioritize and input call information, ensuring that critical data is accessible at a glance. The design focuses on simplicity and clarity, enabling dispatchers to make quick decisions and streamline their workflow, ultimately improving the speed and accuracy of emergency responses. This tool empowers dispatchers by offering an organized and accessible way to handle multiple calls, enhancing their ability to manage high-pressure situations effectively.
This website is designed to provide a user-friendly experience that makes it easy for 911 dispatchers to navigate and manage emergency calls efficiently. With a clear and intuitive interface, the platform allows dispatchers to easily prioritize and input call information, ensuring that critical data is accessible at a glance. The design focuses on simplicity and clarity, enabling dispatchers to make quick decisions and streamline their workflow, ultimately improving the speed and accuracy of emergency responses. This tool empowers dispatchers by offering an organized and accessible way to handle multiple calls, enhancing their ability to manage high-pressure situations effectively.
This website is designed to provide a user-friendly experience that makes it easy for 911 dispatchers to navigate and manage emergency calls efficiently. With a clear and intuitive interface, the platform allows dispatchers to easily prioritize and input call information, ensuring that critical data is accessible at a glance. The design focuses on simplicity and clarity, enabling dispatchers to make quick decisions and streamline their workflow, ultimately improving the speed and accuracy of emergency responses. This tool empowers dispatchers by offering an organized and accessible way to handle multiple calls, enhancing their ability to manage high-pressure situations effectively.
. Discovery
. Discovery
. Discovery
Kick-off
Kick-off
Kick-off
Our application is specifically designed for 911 dispatchers and firefighters, who require a streamlined and efficient interface to manage emergency situations effectively. The focus is on delivering a user-friendly experience tailored to the unique needs of these professionals, facilitating quick access to critical information and enhancing their ability to respond promptly to emergencies.
Our application is specifically designed for 911 dispatchers and firefighters, who require a streamlined and efficient interface to manage emergency situations effectively. The focus is on delivering a user-friendly experience tailored to the unique needs of these professionals, facilitating quick access to critical information and enhancing their ability to respond promptly to emergencies.
Our application is specifically designed for 911 dispatchers and firefighters, who require a streamlined and efficient interface to manage emergency situations effectively. The focus is on delivering a user-friendly experience tailored to the unique needs of these professionals, facilitating quick access to critical information and enhancing their ability to respond promptly to emergencies.
911 Dispatcher
Firefigther
911 Dispatcher
Firefigther
. Research
. Research
. Research
At the core of our inquiry: What strategies can be employed to ensure firefighters can respond as swiftly as possible, equipped with all the necessary resources to assist individuals in need?
At the core of our inquiry: What strategies can be employed to ensure firefighters can respond as swiftly as possible, equipped with all the necessary resources to assist individuals in need?
At the core of our inquiry: What strategies can be employed to ensure firefighters can respond as swiftly as possible, equipped with all the necessary resources to assist individuals in need?
Through our research, we identified that the existing websites used by 911 dispatchers and firefighters were outdated and had not undergone updates for a significant period. This led to inefficiencies in prioritizing and managing emergency calls. To address this, we developed a new platform that modernizes their digital tools, making it easier to identify priorities and enabling quicker access to crucial functionalities. Our goal was to create a more intuitive and responsive interface that enhances the speed and effectiveness of their critical operations.
Through our research, we identified that the existing websites used by 911 dispatchers and firefighters were outdated and had not undergone updates for a significant period. This led to inefficiencies in prioritizing and managing emergency calls. To address this, we developed a new platform that modernizes their digital tools, making it easier to identify priorities and enabling quicker access to crucial functionalities. Our goal was to create a more intuitive and responsive interface that enhances the speed and effectiveness of their critical operations.
Through our research, we identified that the existing websites used by 911 dispatchers and firefighters were outdated and had not undergone updates for a significant period. This led to inefficiencies in prioritizing and managing emergency calls. To address this, we developed a new platform that modernizes their digital tools, making it easier to identify priorities and enabling quicker access to crucial functionalities. Our goal was to create a more intuitive and responsive interface that enhances the speed and effectiveness of their critical operations.
How can we
enhance the functionality and design of this application to maximize its effectiveness in supporting firefighters and 911 dispatchers during emergency responses?
How can we
enhance the functionality and design of this application to maximize its effectiveness in supporting firefighters and 911 dispatchers during emergency responses?
How can we
enhance the functionality and design of this application to maximize its effectiveness in supporting firefighters and 911 dispatchers during emergency responses?
. Ideation
We aim for a simple, minimalistic, and practical design.
In response to identified operational needs and user preferences, we have launched the development of a website specifically tailored for firefighters and 911 dispatchers. Guided by principles of functionality, efficiency, and practicality, the design aims to streamline emergency response operations. The website incorporates features for quick prioritization, efficient communication, and seamless access to essential information, ensuring a user-centric approach to optimizing emergency response efforts.
. Ideation
We aim for a simple, minimalistic, and practical design.
In response to identified operational needs and user preferences, we have launched the development of a website specifically tailored for firefighters and 911 dispatchers. Guided by principles of functionality, efficiency, and practicality, the design aims to streamline emergency response operations. The website incorporates features for quick prioritization, efficient communication, and seamless access to essential information, ensuring a user-centric approach to optimizing emergency response efforts.
. Ideation
We aim for a simple, minimalistic, and practical design.
In response to identified operational needs and user preferences, we have launched the development of a website specifically tailored for firefighters and 911 dispatchers. Guided by principles of functionality, efficiency, and practicality, the design aims to streamline emergency response operations. The website incorporates features for quick prioritization, efficient communication, and seamless access to essential information, ensuring a user-centric approach to optimizing emergency response efforts.
User Flow
User Flow
The app's
system flow is in progress
The app's
system flow is in progress
Contact Page
Dispute Page
Call Page
Report Page
USER JOURNEY
USER JOURNEY
USER JOURNEY